12/27/2023 0 Comments Mweb fibre coverage map![]() ![]() ![]() We were also just informed yesterday by the very same consultant at MWEB that OpenServe does not have coverage at our address. If we count only business days it is still 20 days which as I'm sure you know, is more than the 14 day turn-around time of which we were assured. I do not know hat is going to happen when learners expect work to be posted and to be hearing from their teacher, but I cannot be there because our internet has still not been set up.ģ) It has now been 28 days since my husband contacted MWEB. Clearly we should have started the process two, or maybe even three months before.Ģ) I am a teacher who is doing online teaching due to schools being closed. This is very frustrating as:ġ) We began the process almost a month ago just in case there was a delay. My family and myself presently have no internet. My husband has contacted the consultant from MWEB almost every day to inform her that we still have not heard from OpenServe, and every day she gives the same reply: That she has "escalated the problem to her admin support". Today, 4 August, we still have not heard from OpenServe. On the 7th of July he was told by an MWEB consultant that it would take at the most 14 days for our internet to be installed and that we merely needed to wait for OpenServe to contact us to arrange a day and time for the installation. My husband began the process to arrange internet for our home on the 7th of July through MWEB, which was to be installed by OpenServe. ![]()
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